Security at every step of the service
Your phone holds photos, conversations, banking, passwords. Leaving it with someone takes trust — so here, plainly, is what we do (and don't do) with your device and your data.
When you leave your phone here
Applies to any device that goes through the bench, whether for repair or sale evaluation.
Access limited to what's needed
We only touch what relates to the fault. Gallery, messages and apps are not part of the diagnosis, so they aren't opened.
Backup recommendation
If you can, back up before bringing it. Board repair and screen replacement are safe, but the unexpected happens, and a backup is the only guarantee of not losing anything.
Unlocking with proof
We only help unlock a device that is yours, with an invoice, box or other proof. Without that, we don't do it.
Checked return
On delivery, we turn the phone on and test its functions together with you. Only after that is the service closed.
And when it's time to pay?
At the store or through digital channels, the deal is simple.
Protected connection
Our website and forms use an encrypted connection (the padlock in the browser).
Payment data not stored
We don't keep your full card number.
Confirmation before charging
Nothing is charged until you have approved the quote.
Your personal data
We ask only for what we need: name and contact to reach you, and device details for the quote. All in line with the LGPD. What we collect, why and for how long we keep it is written in our Privacy Policy, in plain language.
Still have a question?
You can read the full policy or ask us directly. We're happy to answer.