We're here to solve things, not just to reply
Left your phone with us and want to know how it's going? Bought something and it had a problem? Have a question before approving the quote? Reach out through one of the channels below — the store team itself answers.
How to reach us
WhatsApp — the fastest way
Quotes, questions, repair status: it's where we answer first. You can send a photo or video of the problem, it helps a lot.
Chat on WhatsAppAt the store, in Balneário Camboriú
If you'd rather see the device with the technician in front of you, just drop by. You can leave the phone for diagnosis on the spot.
Av. do Estado, 2848, inside Supermercado Meschke Filial 2, Balneário Camboriú - SCHours and response time
The physical store is open Monday to Saturday, 9:30 am to 9 pm. The website and online channels are available 24 hours, so you can message us at any time. Anything that arrives while the store is closed is answered as soon as we open.
Monday to Saturday, 9:30 am to 9 pm
Come see the device with the technician and leave it for diagnosis on the spot.
24 hours
Ask for a quote, get answers and check products at any time.
We reply during store hours
A message sent late at night or while the store is closed is answered as soon as we open.
Reply within 2 business days
Ideal for requests that need documentation.
Something went wrong? Here's how to fix it
A complaint is also service, and we'd rather know. The more detail you send, the faster the solution.
- Describe what happened on WhatsApp or by email, with as much detail as possible
- Give the order or quote number, if you have one, to speed things up
- Wait for our reply within the time stated above
- Follow the resolution — we report each step until the request is closed
Need to talk to us right now?
WhatsApp is the fastest channel for any request.