Everything you need to know before talking to us
These are the questions we hear most at the counter and on WhatsApp, with direct answers. If yours isn't here, just message us.
Repair
Do you repair any cell phone brand?
We service most of them: iPhone, Samsung, Xiaomi, Redmi, Poco, Motorola, Realme and several others. If your model is rarer, send the name on WhatsApp and we'll confirm before you come.
My phone won't turn on. Could it be a board problem?
It could be, but not always. Sometimes it's just the battery or the charging connector. When it's the board, we run the diagnosis on the bench, show you what we found and only then give you the price.
Can you replace just the glass, without replacing the whole screen?
On some models, yes. It depends on the display and touch working fine under the broken glass. We can only tell by looking at the device; the evaluation is quick.
How long does a repair take?
It depends on the fault and the part. Simple replacements are usually quicker, and board repair takes longer. You get the estimated time with the quote, before approving anything.
How does the repair warranty work?
Every repair has a warranty. The term changes with the type of service and we tell you in the quote, before you approve, so there are no surprises later.
Do you unlock cell phones?
Only when the device is yours and you can prove it (invoice, box, account registration). When it's legal and technically possible, we help. We don't do anything that gets around a theft or loss lock.
Store and products
Do refurbished phones have a warranty?
Yes. Every refurbished phone is tested on our bench before going on display, and the warranty term is agreed with you at the time of purchase.
How do I know if a case or screen protector fits my model?
Send the exact model on WhatsApp (it's on the box or in Settings > About). We check it fits before you buy, because camera size and button position change even between versions of the same phone.
Do you offer pickup and delivery?
Yes. We pick up and deliver devices, repairs and accessories. Message us on WhatsApp to arrange the address and details. If you prefer, in-store pickup is always available too.
Payment, exchanges and returns
Can I exchange or return a product?
Yes, following our Exchange and Return Policy, which respects the right of withdrawal on online purchases and the legal warranty against manufacturing defects.
What payment methods do you accept?
Ask at the counter or on WhatsApp which methods are available, both for purchases and for paying for a repair.
Security and privacy
Is my data safe with you?
Yes. We ask only for what's needed to serve you and we follow the LGPD (Brazilian data protection law). The details are in our Privacy Policy.
Do you access my phone's data during the repair?
Only what the fault requires. We don't open the gallery or messages. Even so, make a backup before bringing the phone. More details on the page about Security.
Didn't find your answer?
Talk directly to our customer service — we answer clearly and without runaround.