Exchange and Return Policy

If the purchase was made outside the physical store (via the website, WhatsApp or social media), you have up to 7 calendar days from receiving the product to withdraw from the purchase, without having to give a reason, under article 49 of the Consumer Protection Code.

In that case, the product must be returned in its original packaging, with no signs of use, and the amount paid will be fully refunded.

Products with a manufacturing defect have a legal warranty of 90 days (durable goods) from the purchase date, under the Consumer Protection Code. Within that period, you can request repair, exchange or a refund of the amount paid.

Products with an extended manufacturer warranty also follow the conditions given at the time of purchase.

For in-person purchases, exchanges and returns follow the commercial policy given at the time of purchase and the legal warranty against manufacturing defects. The 7-day right of withdrawal applies only to purchases made outside the business premises.

• Product accompanied by an invoice or proof of purchase;
• Original packaging preserved, whenever possible;
• Product without signs of misuse or damage caused by the customer, in the case of withdrawal;
• Request made within the legal period applicable to each case.

Approved refunds are processed as soon as the product is received and checked by our team. The reversal time may vary depending on the original payment method used for the purchase.

Technical diagnoses create no obligation to repair if you choose not to authorize the quote presented. Repairs already carried out and authorized follow the warranty conditions given when the service was approved.