Privacy Policy

This Privacy Policy applies to the website, store and repair service of Brava Smart Store, the trade name of Brava Personalizados Ltda, CNPJ 63.666.604/0001-91, headquartered at Avenida do Estado, 2848, inside Supermercado Meschke Filial 2, Balneário Camboriú - SC, responsible for the processing of the data described here. For questions about this policy or about how your data is processed, contact us through the channels listed in our customer service center.

We may collect the following categories of data, depending on how you interact with us:

• Identification data: name, phone, email and, when needed for an invoice or warranty, CPF and address.
• Service data: history of conversations on WhatsApp, email or website forms, related to quotes and requests.
• Device data: brand, model, reported fault and technical information needed for diagnosis and repair.
• Browsing data: technical access information about the website, such as pages visited, where applicable.

• Prepare the quotes, diagnoses and repairs you request;
• Process purchases made in the store;
• Issue invoices and meet legal and tax obligations;
• Provide support and after-sales service;
• Meet obligations related to the legal warranty of products and services.

We do not sell your personal data to third parties. We may share information strictly when necessary with:

• Service providers that support our operation (for example, invoice issuance);
• Public authorities, when required by law or court order.

We keep your data for as long as needed to fulfill the purposes described in this policy, respecting legal retention periods for tax documents and warranties. After that period, the data is deleted or anonymized, unless there is a legal obligation to retain it.

Under the LGPD, you have the right to:

• Confirm that your data is being processed;
• Access the data we hold about you;
• Correct incomplete, inaccurate or outdated data;
• Request deletion of data processed with your consent;
• Request portability of your data to another provider;
• Withdraw consent previously given.

To exercise any of these rights, contact us through the channels of our customer service center.

Our website may use cookies to improve the browsing experience and understand how visitors use the pages. You can manage or disable cookies directly in your browser settings.

We adopt reasonable technical and organizational measures to protect your data against unauthorized access, loss or improper alteration. More details on our page about Security.

This policy may be updated periodically to reflect changes in our practices or in the law. The date of the last update will always be shown at the top of this page.